Last updated: November 2026

This Privacy Policy explains how GERALDINE collects, uses, shares and protects your personal information when you visit or shop at geraldinelustgarten.com (the “Site”). It is written in accordance with Colombian data protection law (Ley 1581 de 2012 and its regulations).

1. Who is responsible for your data

GERALDINE (online store)
Email: contact@geraldinelustgarten.com

2. Information we collect

Device information. When you visit the Site, we automatically collect information such as your browser type, IP address, time zone, the cookies installed on your device, the pages and products you view, the websites or searches that referred you, and how you interact with the Site. We collect it through:

• Cookies: small files that allow us to recognize your browser and remember your preferences. To learn more and find out how to disable them, visit allaboutcookies.org.
• Log files: records of activity on the Site, such as your IP address, browser type, internet service provider, entry and exit pages, and the date and time of your visit.
• Pixels, tags and web beacons: tools that help us measure how the Site is used and how it performs.

Order information. When you make or attempt to make a purchase, we collect your name, email address, phone number, shipping and billing addresses, and payment details. Payments are processed by our payment provider; we do not store your full card details on our servers.

Communications. Messages you send us, survey responses and your marketing preferences.

3. How we use your information

• To process and deliver your orders, including payment, invoicing, shipping and order updates.
• To provide customer service and answer your questions.
• To prevent fraud and keep the Site secure.
• To understand how the Site is used and to improve it.
• To send you news about our products, only if you have agreed to receive it. You can unsubscribe at any time.

4. Who we share your information with

We do not sell your personal information. We share it only with:

• Shopify, the e-commerce platform that hosts our store;
• Mercado Pago, our payment provider;
• Analytics providers, such as Google Analytics, to understand how the Site is used;
• Service providers, such as couriers, email and hosting services, only as needed to run the Site and fulfill your orders;
• Authorities, when required by law or to protect our rights.

5. Cookies and advertising

We may use cookies and similar technologies to show you content and ads that match your interests and to measure their performance. You can manage or disable cookies in your browser settings, and you can opt out of certain analytics tools, such as with the Google Analytics Opt-out Browser Add-on.

6. How long we keep your information

We keep your order information for as long as necessary to complete your purchase, provide after-sales service and meet our legal, tax and accounting obligations. We keep device information for a reasonable period for analytics and security purposes.

7. International transfers

Some of our service providers operate outside Colombia (for example, in the United States or Canada), so your information may be processed in those countries. We take reasonable measures to make sure it remains protected in accordance with this policy.

8. Your rights

Under Colombian law, you have the right to:

• know, update and correct your personal information;
• request proof of the authorization you gave us to process your data;
• be informed of how your data is used;
• revoke your authorization and/or request the deletion of your data, when it is no longer legally required;
• access your personal information free of charge;
• file a complaint with the Superintendencia de Industria y Comercio (SIC), Colombia’s data protection authority, after first contacting us.

If you live in the European Union or the European Economic Area, you also have the rights provided by the applicable regulations, including access, rectification, erasure, restriction, portability and objection.

9. How to exercise your rights

Email us at contact@geraldinelustgarten.com with the subject line “Personal Data Request”, and include your full name, your email address and, if applicable, your order number. We will answer inquiries within 10 business days and claims within 15 business days, as provided by law.

10. Minors

The Site is not intended for anyone under the age of 18, and we do not knowingly collect information from minors.

11. Changes to this policy

We may update this policy to reflect operational, legal or regulatory changes. We will post the updated version on this page, along with the date of the latest update.

12. Contact

If you have any questions or comments about this policy, or would like to file a complaint, please email us at contact@geraldinelustgarten.com.