RETURNS + EXCHANGE

We hope you love what you asked GERALDINE LUSTGARTEN. But in case you do not, we have made it as simple as possible to return the products and we will do our best to issue a refund as fast as possible.

Returns

Full price merchandise returns can be accepted within 14 days after receipt of the purchase. Refunds will be issued in the original form of payment and must be accompanied by the receipt with the merchandise in the original state. All sales merchandise purchases are final sale.

Shipping is free for all changes, although customers outside of Colombia are responsible for taxes and fees.

Full-price merchandise must be in its original and unused condition. All sales purchases are FINAL. No refunds and / or change requests in the merchandise will be accepted.

PLEASE NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund. Only full-price merchandise can be returned by mail for refund. All sales purchases are final.

Exchanges

Unfortunately, GERALDINE LUSTGARTEN does not currently offer exchanges on merchandise purchased on our website. If you are looking for a different size and / or color for an item already purchased, simply return the item in your possession and place a new order for the desired item. Once the new order is placed, send an email to one of our customer service associates (customerservice@geraldinelustgarten.com) with the existing and new order number, which allows us to guarantee that you will not be charged return shipping charge for the item. you are sending us back