FAQS

Privacy

IS MY PERSONAL INFORMATION KEPT PRIVATE? 

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. 

WHAT PAYMENT METHODS DOES GERALDINE LUSTGARTEN ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard, American Express, Discover credit and debit cards, Apple Pay. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Stripe.

First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

 

WHICH IS THE SHIPPING COMPANY?

GERALDINE LUSTGARTEN ships exclusively with DHL.


Order Info

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

Your order will be charged in US Dollars.

 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on delivery and shipping charges to your destination, view our Shipping options

 

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from GERALDINE LUSTGARTEN to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

A signature requirement can be waived for packages delivered by Fedex, however, you will still be required to sign for all international orders delivered by DHL.

 

DOES GERALDINE LUSTGARTEN SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

 

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any adjustments, please contact our customer care at customerservice@geraldinelustgarten.com

 

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.


Returns & Exchanges

HOW DO I RETURN OR EXCHANGE AN ITEM?

Making a return or exchange is easy. You have 14 days to decide whether to keep your items and we will collect from your home, work or alternative address for free. Simply request a returns merchandise label with our customer service team at customerservice@geraldinelustgarten.com

 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

All returned merchandise will be refunded it's full value. The shipping cost will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account.